Mengukur Pelayanan Jasa Plus Studi Kasus PT Asuransi Jiwa Manulife Indonesia text Jakarta Gramedia Pustaka Utama 2013 ind viii, 198 p. 21 cm Freddy rangkuti 659.4 659.4 RAN c 978-602-03-0022-3 INLIS000000000000059 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)