00529     2200145   4500001002100000008004100021035002000062245016400082100002100246260004400267300002400311020002200335084001600357082001000373INLIS000000000000059                                   ind    a0010-0323000059  aCustomer Service Satisfaction & Call Center Berdasarkan ISO 9001bMengukur Pelayanan Jasa Plus Studi Kasus PT Asuransi Jiwa Manulife IndonesiacFreddy rangkuti  aRangkuti, Freddy  aJakarta:bGramedia Pustaka Utama,c2013  aviii, 198 p.c21 cm  a978-602-03-0022-3  a659.4 RAN c  a659.4